General Manager for Microsoft Business Operations – International
James leads the International Operations division of Microsoft Business Operations with responsibility for sales operations enablement, ROCs (Regional Operations Centres) International, revenue management, launch of products and services, compliance protection and optimisation of internal business processes. James’ leadership is focused on driving end-to-end Customer and Partner experience, aligned with the mission to make doing business with Microsoft easy. James currently plays a pivotal role in leading Microsoft’s internal digital transformation of Operations.
A veteran of 27 years, James has spent time in Microsoft’s HQ in Redmond, Seattle and has held a variety of regional and global leadership positions across the IT and Operations organizations, including leading Global Operations for Microsoft’s EnterpriseServices businessandMicrosoft’s Dynamics Business Division.
James is a former President and Board member of the American Chamber ofCommerce in Ireland and now leads their Cyber Security work group. James is a Board Member of Junior Achievement and ADAPT(The Global Centre of Excellence for Digital Content and Media Innovation) and is a regular industry speaker on Digital Transformation, AI, Education and Digital Skills. In addition, James provides leadership coaching for boards of non-profit charity organizations.
Prior to Microsoft, James spent 5 years with KPMG as a management consultant, managing national and international assignments across industries including IT, Healthcare and Banking.
From a Co Wexford farming background and a Computer Science graduate from Carlow Institute of Technology, James credits the leading edge thinking of his secondary school teachers with sparking an early interest in Digital Skills/IT and inspiring his career choice.
James lives in Dublin with his wife Louise, and their children. An avid sports and fitness enthusiast, James is particularly passionate about rugby and cycling.